Your questions answered
What will my first session be like?
During your first visit, we will take time out to discuss you, your needs, your medical history, any existing illnesses or issues and what you hope to achieve out of our sessions together.
Please allow additional time for this on your first visit.
In order to stay safe and nurtured during your treatment, some medical conditions may restrict the type of treatment I can offer, which is why I ask you to complete a brief questionnaire during your first appointment.
In most cases, I can adjust the treatment to accommodate you, but if you have a medical condition, or are pregnant, and would like to discuss the options available to you, I am happy to offer guidance over the phone. As with all my clients, all information is kept private and confidential **
To keep everyone safe, I ask all clients to:
Postpone visiting the therapy room if you or a household member have a fever, COVID-19 symptoms or a contagious illness.
Postpone visiting the therapy room if you are waiting for a COVID test result, self-isolating, under an isolation or quarantine order/directive.
Respect the sanitation, hygiene standards and processes within the treatment room.
What if I need to cancel my appointment?
Please try to provide as much notice as possible if you need to cancel for any reason so I can offer the appointment time to other clients. If you cancel within 24 hours of your appointment or repeat cancellations, you may be charged up to 50% of the treatment cost.
However, for any booking that is affected by COVID-19, no charges will be incurred.
What do I wear?
Waar something comfortable. Some treatments require you to undress such as massage and spinal touch therapy, while reflexology only requires the removal of socks and shoes. A therapist will usually tell you what to keep on or take off, but if you are not comfortable or are unsure – speak up!
You should undress to your comfort level. You will be draped appropriately with a sheet for the entire session, and a therapist will only uncover the area of your body being worked on at the time. It is perfectly acceptable to wear your underwear for your treatment.
For more top tips click here.
Is parking available?
Yes. If you are arriving by car, please park in the turning circle, and respect the neighbour's access to the shared drive. Thank you.
What payment methods do you accept?
If you book online, I accept payment by credit/debit cards, PayPal or Waterlily Therapies Gift Vouchers with a valid code. If you choose to pay in person, you can pay via credit/debit cards, contactless (including Apple Pay), cash or Waterlily Therapies gift vouchers.
Health Insurance claims
Some health insurance companies include Reflexology in the range of treatments covered; Bupa, Paycare, Medicash, Simply Health and Groupama. Please check with your insurance provider, and an invoice can be provided to support your claim.
Do you offer discounts?
These are changed frequently, the best way to keep updated is to subscribe as a member, or follow me on Facebook/Instagram using the link at the top of this page.
Review and Referral Discounts
Reviews and personal recommendations are a great way of saying 'Thank You' if you have enjoyed your treatment at Waterlily Therapies, and are really appreciated by small businesses.
As a Thank You, I offer a £5 discount off your next treatment.
What are your opening hours?
Monday: 10am to 7pm
Tuesday: 10am to 7pm
Thursday: 10am to 7pm
Friday: 10am to 6pm
Saturday: 9am to 4pm
The treatment room is open by appointment only, but I do occasionally work outside of these hours, so please contact me to check availability
Your personal information is only used by me to conduct the best possible service for you. Reminder texts are sent out the day before your appointment, and occasionally I may need to contact you to reschedule your appointment. You will be automatically subscribed to my weekly newsletter, but don't worry, you can unsubscribe at any time. I never pass your details onto third parties, and your file is securely destroyed seven years after your last treatment. You have the right to access your personal data at any time, and the right to complain to the ICO should you feel your data has been handled incorrectly.
What if I have further questions?
If you have any questions, concerns or comments, please don’t hesitate to get in touch.
I have a very busy practice, so if I am in treatment and unable to answer my phone, please leave a message and I will respond at the earliest opportunity.